ROSAGO

In case you want to return products ordered by this partner on Fashion Days Marketplace, you can do it via Courier / Shkafche. Each seller on the Fashion Days platform can independently determine how they accept returns, so it is important to consult this section before making a return request. Below you can find the full return policy of our partner:

Return policy

Important: if the product meets the description but has a technical problem, please follow the steps described in the "Warranty conditions" tab. If you received a product that does not correspond to the description, or you received the wrong product, please contact the seller by email: rosagospzoo68@emag.bg or by phone. +48530728648.

If you have received a working product that matches the description, but wish to exercise your right to return it within (return period) days, please follow the steps below.

1. Send the following data to email rosagospzoo68@emag.bg:

- Order number

- Date of receipt of the product

- Client's name

- Contact phone number

- Type and number of the payment document (cash note, invoice, courier receipt for postal money transfer)

- If you wish, you can indicate the reason for the return

2. After sending the data, representative of ROSAGO Sp. z oo will contact you.

3. If you wish to contact a representative of ROSAGO Sp. z o. o. by phone, the contact number is +48530728648.

Please contact the seller before sending the product back to him. If you encounter difficulties when trying to contact the merchant, please email us https://www.fashiondays.bg/page/send-us-a-message/ or contact us by phone. 0700 17 660.

4. After confirmation from the merchant, send the product to the address:

Recipient: ROSAGO Sp. z oo

Address: Tuszyńska 61C, Rzgow, Lodzki Wschodni, 95-030

Phone: +48530728648

Preferred courier:

Please note that the shipping costs for returning the product are at your expense.

Useful information:

The user has rights, according to art. 55, paragraph 1 of the Consumer Protection Act, to refuse the goods received within 14 (fourteen) days from the date of receipt of the goods, without paying compensation or penalty. When purchasing from fashiondays.bg, this period is extended to 14 days. In this case, ROSAGO Sp. z o. o. will refund to the consumer the sums paid by him no later than 14 days, counting from the date on which the consumer exercised his right to refuse the stock, according to art. 55, para. 6 of the Consumer Protection Act.

The user is obliged to keep the receipts from ROSAGO Sp. z o. o. Sp. z o. o. stoki, their quality and safety. 55, paragraph 1 of the Consumer Protection Act. In order to return the purchased products, the mandatory condition is that they must be in good, commercial condition, without being used and without damage to the integrity of the packaging. The products must correspond to the form in which they were received by the user. Products that do not meet these conditions cannot be returned or returned.

In case of a factory defect, which is established after receiving the product, the client returns it at the merchant's expense and another product is sent as requested. In this case, the transport costs are at the expense of ROSAGO Sp. z o. o 

When returning the purchased stock at the client's request according to art. 55, paragraph 1 of the Consumer Protection Act, transport costs are for the client's account.

If you find upon receipt of the goods that the packaging is damaged or torn due to improper transportation, or there are any shortages, the claim and insurance will be considered only in the presence of the courier. In this case, please contact us immediately and/or refuse to accept the stock. The advertisement is authenticated with a note in the courier's waybill. A report is drawn up, in which the ascertained condition of the package and package is described. If you accept the parcel at your own risk and do not present your claims to the courier, the claim may be considered invalid.

Доставка до автомат/пункт за вземане Easybox

Доставката до Easybox е услуга, предлагана от Fashion Days за определени продукти, в зависимост от техните размери и характеристики. Подробности относно цените и политиката за доставка до автомат може да намериш тук: Fashion Days - How can we help you?

Доставката до адрес се извършва изцяло от продавача, който определя собствената си политика за доставка.

• Стартиращо от 2025-09-30 поръчки с по-висока стойност от 192.18 лв ще се изпратят с безплатно.
  таксата за доставка за поръчки на стойност под 192.18 лв е 7.68 лв.
  

Общата стойност ще бъде изобразена в кошницата преди да завършите поръчката.

Warranty conditions

The products offered by ROSAGO Sp. z o. o. , for which it is applicable, use a one-month warranty, according to Bulgarian legislation and the manufacturer's commercial policy.

Any product with a warranty period is sent to the client with a warranty card issued by ROSAGO Sp. z o. o. or the original manufacturer's warranty card, which mentions:

• address and phone number of the authorized services
• warranty conditions of relevant service centers or manufacturers
• warranty period on the purchased stock

In case of damage to the product with the warranty card of ROSAGO Sp. z o. o. within the warranty period, the product is sent (or brought) to the office of ROSAGO Sp. z o . o. After removing the damage, the product is returned to the customer at the expense of ROSAGO Sp. z o . o. The return is made by courier.

For products with a manufacturer's warranty card, the warranty conditions of the respective manufacturer or authorized service centers are valid. Only products with original warranty cards with which the product was received are accepted in the service centers. In addition to the warranty card, a valid payment document is required for the warranty to be recognized.

The client is obliged to keep all the documents and packaging accompanying the goods.

For additional information, you can contact the dealer on tel. +48530728648 or email rosagospzoo68@emag.bg

Protection of personal data

Users are informed that ROSAGO Sp. z o. o. is not a personal data administrator within the meaning of the Personal Data Protection Act (ЗЗЛД). According to the Personal Data Protection Act, the user has the right to access their own personal data that they have provided and that have become known to ROSAGO Sp. z o. o. as well as on correction of these personal data. By placing an order on the site fashiondays.bg for this product, users expressly agree that their personal data will be processed by ROSAGO Sp. z o. o. by electronic means upon delivery of ordered goods and if assistance is required from an employee of the company.

Contact details

telephone number: +48530728648

Email: marketplace@blueshadow.pl

Данни за контакт

телефонен номер: +48530728648

Имейл: marketplace@blueshadow.pl